"Thanks so much for organising our tour excursion. We all had a great time. Everything was very well organised. Jenny was at the i-site to meet us. The bikes were great and in good condition, and even had water included. The ride was lovely and flat so very easy for all of us. Napier certainly has beautiful, extensive cycle-ways. The tour was scenic and Jenny was very friendly and informative. Both wineries were lovely and the lunch delicious. At the end of the day we were picked up and transported back to the i-site so all very stress free.
Thanks again for a great day out."
Lindy Younge, Relationship Manager, Birthcare Auckland Ltd. February 2016
Thanks again for a great day out."
Lindy Younge, Relationship Manager, Birthcare Auckland Ltd. February 2016
"It's been a really amazing season watching you take charge and deliver a tour program that meets the needs of our Seabourn and Holland America clientele."
Hamish H Gordon, Manager, Foreign Language Programs & Group Services, Holland America Group. October 2015
Hamish H Gordon, Manager, Foreign Language Programs & Group Services, Holland America Group. October 2015
"Hassle-free Tours are proud to be associated with the delivery of shore excursion product for IRCO Tours from the Akaroa cruise port in Canterbury NZ. We highly endorse the manner with which this company delivers product and the way Joanna manages a high-end clientele with ease and excellence.
It is our pleasure to have been working with IRCO Tours over the past 2 years, and with Joanna over the past 4 years in the co-ordination of a range of shore excursion product delivery from Akaroa. Our dealings with IRCO Tours are always a pleasure and communication is clear and efficient."
Janet Hinman, Group and Charters Manager, Hassle-free Tours. September 2015
It is our pleasure to have been working with IRCO Tours over the past 2 years, and with Joanna over the past 4 years in the co-ordination of a range of shore excursion product delivery from Akaroa. Our dealings with IRCO Tours are always a pleasure and communication is clear and efficient."
Janet Hinman, Group and Charters Manager, Hassle-free Tours. September 2015
"I have known and worked alongside Joanna for the past 10 years and through that time Joanna has always shown the same high level of commitment and determination to provide an outstanding level of quality service for cruise ships and passengers. To be successful in cruise ship business takes a huge amount of effort, time, communication and being prepared to jump in any direction at a moment's notice. Joanna has this and we enjoy working with her to provide a great experience in Marlborough.
I certainly trust we will be working cruise ships with Joanna for the next 10 years!!"
Scott MacKenzie, General Manager, Malborough Tour Company. September 2015
I certainly trust we will be working cruise ships with Joanna for the next 10 years!!"
Scott MacKenzie, General Manager, Malborough Tour Company. September 2015
"I have known Joanna Irwin now for 16 years and have found her courteous and professional in all aspects of her job. The cruise ship industry can be intense with decisions needing to be made quickly due to weather, changed ship requirements at the last moment, and it takes a special person to do this job under pressure. I have found Joanna steps up when this is required which means the customer and passengers receive good outcomes due to her ability to make quick decisions."
Grant Craig, Operations Manager, Dunedin Rail Tours. September 2015
Grant Craig, Operations Manager, Dunedin Rail Tours. September 2015
"This is to confirm that Joanna Irwin was our contracted Tour Operator in New Zealand over several Australia/New Zealand Cruise seasons. (Our cruise line accommodates 450 discerning guests in the world's most luxurious all-suite cruise environment, and the crew on board maintains the highest standards of service in the cruise industry). In the performance of her duties as a tour operator Joanna Irwin has proven to be a reliable, honest and extremely professional individual, whom we regard very highly. Joanna went above and beyond to give our guests the best 6-star experience. I would have no hesitation in recommending her to provide the ulitmate tour experience."
Ben Luckx, Destination Manager, Seabourn Cruise line. September 2015.
Ben Luckx, Destination Manager, Seabourn Cruise line. September 2015.
Awarded 2015